Guest Experience & Reception Lead

Mitie Group; Greater London; On-site; GBP 24,000 - 29,000; Full time

Job summary

Mitie Group is seeking a proactive receptionist to deliver exceptional front-of-house service at our London office. You will welcome National Grid guests and employees, manage visitor processes, and support meeting room setup, AV, and catering.

The role includes handling mail, coordinating with hosts, and maintaining a welcoming reception area. The position requires a calm, proactive team player with strong communication skills and experience in a reception environment.

Qualifications

• Previous experience in a reception or front-of-house role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Positive, flexible team player with a proactive attitude.
• Ability to remain calm under pressure and consistently deliver high-level customer service.

Responsibilities

• Provide a warm welcome to visitors and employees, standing when guests approach the desk.
• Apply security protocols, issue visitor badges, and ensure building access policies are followed.
• Manage meeting room reservations and AV/catering needs.
• Oversee mail, deliveries, and shared inbox; respond/escalate queries.
• Support office administration, health & safety, and general housekeeping to maintain a welcoming environment.
• Coordinate with hosts and reception teams to ensure seamless visitor experiences.

Skills

Reception experience

Customer service

Microsoft Office

Professionalism

Communication skills

Tools

Microsoft Office

Job description

Mitie Group is seeking a proactive receptionist to deliver exceptional front-of-house service at our London office. You will welcome National Grid guests and employees, manage visitor processes, and support meeting room setup, AV, and catering.

The role includes handling mail, coordinating with hosts, and maintaining a welcoming reception area. The position requires a calm, proactive team player with strong communication skills and experience in a reception environment.