Guest Services & Front Desk Champion

Chef & Brewer; Wilmslow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

33% staff discount on all brands

15% discount for family and friends

Free employee assistance program

Job summary

Chef & Brewer pubs offer a welcoming, home-away-from-home atmosphere where you help guests enjoy memorable experiences across our country-wide locations. As Hotel Staff, you will greet guests, assist with check-in, answer inquiries, and ensure a safe, clean front-of-house environment continued by a supportive team.

Join our relaxed pubs with great food and drinks and take advantage of career development, staff discounts, and wellbeing support as part of the Greene King family.

Qualifications

• Provide customers with a heartfelt and memorable experience every visit.
• Greet guests and assist with front-of-house checks and seating.
• Respond to enquiries and resolve issues to ensure a great stay.
• Keep the front-of-house area safe, legal, and clean at all times.
• Demonstrate willingness to learn and expand skills.
• Maintain a keen eye for detail to ensure quality service.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

Skills

Customer service

Team player

Attention to detail

Willingness to learn

Positive attitude

Hospitality experience

Job description

Chef & Brewer pubs offer a welcoming, home-away-from-home atmosphere where you help guests enjoy memorable experiences across our country-wide locations. As Hotel Staff, you will greet guests, assist with check-in, answer inquiries, and ensure a safe, clean front-of-house environment continued by a supportive team.

Join our relaxed pubs with great food and drinks and take advantage of career development, staff discounts, and wellbeing support as part of the Greene King family.