Guest Services Coordinator

Ennismore International Management Limited; Witney; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Biannual company socials

50% F&B discounts at manor restaurants

Estelleversary gifting

Cycle to Work scheme

Pension and life assurance schemes

Perkbox benefits platform

28 days holiday (incl. bank holidays)

Uniform provided, cleaned and pressed

Onsite seamstresses for uniform fit

Job summary

Estelle Manor is seeking a Guest Services Coordinator to act as the touchpoint for the Guest Services team, including management, luggage porters, valets, and chauffeurs. You will drive operational excellence to ensure arrivals and departures run smoothly and guests have a seamless experience at Estelle Manor.

Ideal candidates will have excellent communication, strong organisational skills, and a proactive approach to problem-solving, with comfort using MS Office tools; luxury hospitality

Qualifications

• Excellent communication and interpersonal skills across departments.
• Strong organisational and administrative abilities in a fast-paced environment.
• Commitment to delivering exceptional guest experience and anticipating needs.
• Proactive, solution-focused mindset with initiative.
• Confident use of Microsoft Office; training available for system tools.
• Experience in a luxury hospitality setting is advantageous.

Responsibilities

• Act as the point of contact for the Guest Services team including management, porters, valets and chauffeurs.
• Ensure operational excellence so guests and belongings are in the right place at the right time.
• Support arrival and departure experiences for guests at Estelle Manor.
• Collaborate across departments to maintain smooth guest service operations.

Skills

Excellent communication

Organisational skills

Guest experience

Proactive mindset

Interdepartmental collaboration

MS Office familiarity

Tools

Microsoft Excel

Outlook

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

The Role:

As our Guest Services Coordinator at Estelle Manor, you will act as the point of contact for the Guest Services team including management teams, Luggage Porters, Valets and Chauffeurs.

You will be accountable for operational excellence in the team ensuring team, guests and their belongings are in the right place at the right time, playing a crucial role in our guests arrival and departure experience at Estelle.

Who are we looking for?

• Excellent communication and interpersonal skills. You are able to build strong working relationships, communicate clearly with colleagues and guests, and work effectively across departments.
• Strong organisational and administrative abilities comfortable managing multiple tasks, prioritising effectively, and maintaining attention to detail in a fast paced environment.
• Commitment to exceptional guest experience. You take pride in delivering a high standard of service, anticipating needs, and ensuring a positive experience for all guests and colleagues.
• Proactive and solution focused. You demonstrate initiative, a positive attitude, and the ability to think ahead and resolve issues efficiently.
• Confident computer and systems user with Microsoft Office suite, Outlook and Excel in particular. Training can be provided for organisational specific systems.
• Experience in a luxury hospitality setting would be highly advantageous.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• 50% F&B discounts at all 4 manor restaurants.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Cycle to Work scheme.
• Added protection of our pension and life assurance schemes.
• Perkbox - our colleague benefits platform, providing access to a wide range of exclusive discounts, rewards and wellbeing resources designed to support you both inside and outside of work.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.