Pursuits Host

Ennismore International Management Limited; Witney; Presencial; GBP 31.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Biannual socials

Estelleversary gifting

Uniform provided

Onsite seamstress support

Cycle to Work

Descripción de la vacante

Estelle Manor is seeking a Pursuits Host to be the face of the Outdoor Pursuits team on the estate and operate the adventure desk daily. You will help guests with every need and create memorable experiences for hotel guests and members.

Ideal candidates have reception or guest services experience, a passion for outdoor activities, and strong organisational and communication skills. A proactive, friendly approach is essential for this busy role.

Formación

• Reception, sales, front office, concierge or guest services experience in a hotel or outdoor activity setting.
• Experience or passion in sports, leisure or outdoor pursuits is ideal.
• Excellent organisational skills with the ability to prioritise multiple requests.
• Confident computer user and quick to learn new systems.
• Exceptional communication skills with colleagues and guests.

Responsabilidades

• Manage bookings and assist in day‑to‑day Pursuits team operations.
• Host in the adventure lodge and support guest experiences.
• Deliver Little Land Rover experiences when required.

Conocimientos

Reception experience

Guest services

Organisational skills

Communication skills

IT skills

Multitasking

Herramientas

Microsoft Office

Descripción del empleo

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

As our Pursuits Host, you will be the face of Outdoor Pursuits team around the estate and operate the adventure desk on a daily basis to ensure there is always a presence to assist guests with their every need. You will have a passion for guest services and take great satisfaction in creating memorable experiences for our members and hotel guests.

Diverse, outgoing, and welcoming, you will have an inherent desire to create unique and incredible experiences for both our hotel guests and our members. We work hard, get stuck in and have fun. You will be comfortable to assist in any way necessary to help with the day to day running of the Pursuits team, which may range from managing bookings, hosting in the adventure lodge to delivering Little Land Rover experiences when required.

Who we are looking for:

• Reception, sales, front office, concierge or guest services experience. Any experience of these disciplines within a hotel or outdoor activity environment would be advantageous.
• Any experience or passion in sports, leisure or outdoor pursuits would be ideal.
• Excellent organisational skills with the ability to prioritise and manage multiple requests simultaneously.
• Confident computer user with the ability to jump in with both feet and learn new systems.
• Exceptional communication skills with the ability to build relationships with colleagues, senior management and guests alike.

The on target earning potential for this role is £33,804.80 per annum per annum based on a 40 hour contract - comprising a base salary of £30,804.80, plus a qualified estimate of £3,000 in gratuities and service charge*. Please note this role is paid hourly at £14.81 so this is a projected salary and OTE.

What’s in it for you?

At Estelle, we prioritize your well‑being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well‑being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• 50% F&B discounts at all 4 manor restaurants.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Cycle to Work scheme.
• Added protection of our pension and life assurance schemes.
• Perkbox - our colleague benefits platform, providing access to a wide range of exclusive discounts, rewards and wellbeing resources designed to support you both inside and outside of work.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro‑rata basis regardless of your role.
• It is estimated that in 2026, our full‑time employees can expect to receive in the range of £3,000 in addition to their annual salary.