Assistant Conference and Events Manager

Celtic Manor Resort; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Career development training

Discounts on food & beverage

Hotel discounts

GP virtual appointment service

Wellbeing helpline

Nest pension

Staff events

Awards programs

Job summary

Celtic Manor Resort in Cardiff area seeks an Assistant Conference and Events Manager to lead the Conference & Banqueting operations, ensuring flawless events and guest satisfaction. You will coach a team, coordinate setups, and oversee delivery of conferences, banquets and celebrations with a proactive leadership style.

The role focuses on developing teams, maintaining high service standards, and collaborating with internal departments to create memorable experiences for clients and guests.

Qualifications

• Supervisory or management experience within a Conference & Banqueting, Events or hospitality environment.
• Experience delivering high-quality service for conferences, banquets, weddings or large-scale events.
• Excellent communication and organisational skills with the ability to remain calm under pressure.
• A passion for developing and motivating teams to achieve exceptional results.
• A proactive and hands-on approach, with a strong focus on guest satisfaction and operational excellence.

Responsibilities

• Support the day-to-day management of Conference & Banqueting operations, ensuring every event runs smoothly and successfully.
• Lead, coach and motivate team members, creating a positive and high-performing working environment.
• Coordinate the setup, delivery and breakdown of conferences, banquets and special events to the highest standards.
• Monitor service standards, guest feedback and operational procedures to continually enhance the customer experience.
• Work closely with internal departments and event organisers to ensure seamless event delivery and memorable guest experiences.

Skills

Supervisory experience

Management experience

Conference & Banqueting

Events experience

Hospitality experience

Communication skills

Organisational skills

Calm under pressure

Team development

Guest satisfaction

Job description

JOB TITLE–Assistant Conference and Events Manager
DEPARTMENT–Conference and Events
RATE OF PAY– £29,398 per annum including excellent benefits!
CONTRACT TYPE–Full Time, Permanent
LOCATION – Newport, NP18 1HQ
JOB ID – REQ6807

OVERVIEW

Join the ‘Greatest Story in Hospitality’ by becoming one ofour Conference & Banqueting ‘Hospitality Heroes’ at the iconic Parkgate Hotel – just one of the fantastic opportunities we offer from ‘Manor toMarina’. This is an exciting opportunity for an ambitious hospitalityprofessional looking to take the next step in their management career. Supporting the delivery of world-class conferences, spectacular banquets,prestigious sporting events and unforgettable celebrations, you'll play a keyrole in one of the UK's most dynamic event operations. Working alongside an experienced leadership team, you willhelp oversee the day-to-day operation of our Conference & Banquetingdepartment, ensuring exceptional guest experiences whilst developing andinspiring a talented team. If you're passionate about delivering outstanding service,thrive in a fast-paced environment and enjoy leading from the front, we'd loveto hear from you.

OUR IDEAL HERO WILL HAVE

• Supervisory or management experience within a Conference& Banqueting, Events or hospitality environment
• Experience delivering high-quality service for conferences, banquets,weddings or large-scale events
• Excellent communication and organisational skills with the ability to remaincalm under pressure
• A passion for developing and motivating teams to achieve exceptional results
• A proactive and hands-on approach, with a strong focus on guest satisfactionand operational excellence

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL

• Support the day-to-day management of Conference &Banqueting operations, ensuring every event runs smoothly and successfully
• Lead, coach and motivate team members, creating a positive andhigh-performing working environment
• Coordinate the setup, delivery and breakdown of conferences, banquets andspecial events to the highest standards
• Monitor service standards, guest feedback and operational procedures tocontinually enhance the customer experience
• Work closely with internal departments and event organisers to ensureseamless event delivery and memorable guest experiences

BE RECOGNISED AND REWARDED

As one of our ‘Hospitality Heroes’ you will receive a hostof Company benefits such as –

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US

• I am equipped, trained, and supported to do THE BEST JOB ICAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TOOTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS AREVALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

WHY JOIN US?

This is more than an Assistant Manager role – it's anopportunity to be part of a team that delivers some of the most exciting eventsin hospitality. Whether it's an international conference, an elegant awardsdinner or a once-in-a-lifetime celebration, you'll be at the heart of creatingexperiences that guests remember long after they've left.

With exposure to large-scale events, strong developmentopportunities and the chance to work within one of the UK's leading resortdestinations, this role offers an exceptional platform to grow your hospitalitycareer with The Celtic Collection.

RECRUITMENT INFO

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardlessof age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.