Guest Services Agent - Luxury Hotel Concierge & Switchboard

Hyatt; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

12 complimentary nights

Family discount on stays

Uniform provided

Headspace access

50% dining discount

Career development opportunities

Job summary

Park Hyatt London River Thames is seeking a Guest Services Agent to greet callers, route inquiries, and support seamless hotel operations from the front desk and switchboard. You will manage communications across departments while delivering exceptional service to guests and colleagues.

The role emphasizes attentiveness, reliability, and professional handling of switchboard technology, with benefits and ongoing learning opportunities within Hyatt Hotels worldwide.

Qualifications

• Experience in guest services preferred.
• Excellent customer service and communication skills.
• Proficiency with switchboard equipment and related technology.

Responsibilities

• Answer incoming calls promptly and courteously.
• Direct calls to the appropriate department or individual.
• Manage switchboard console and related devices.
• Keep accurate records of all calls and details.
• Liaise with internal departments and external organisations to facilitate communication.

Skills

Customer service

Switchboard operation

Communication skills

Tools

Switchboard equipment

Job description

Park Hyatt London River Thames is seeking a Guest Services Agent to greet callers, route inquiries, and support seamless hotel operations from the front desk and switchboard. You will manage communications across departments while delivering exceptional service to guests and colleagues.

The role emphasizes attentiveness, reliability, and professional handling of switchboard technology, with benefits and ongoing learning opportunities within Hyatt Hotels worldwide.