Receptionist - Front Office

Park Hyatt; Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Complimentary Hyatt nights

Discounted Hyatt stays for family & 2

Free meals on duty

Uniform provided

Headspace membership

Dining discount

Career development opportunities

Job summary

Park Hyatt London River Thames is seeking a Front Office Agent to warmly welcome guests, manage check-ins and check-outs, and coordinate with housekeeping to ensure flawless arrivals.

In this luxury setting, you will use hotel management software, demonstrate excellent communication, and deliver personalized service. The role is based on-site in central London with access to Hyatt colleague benefits and career development opportunities.

Qualifications

• Experience in luxury hotel front office preferred.
• Strong communication skills and hotel management software familiarity.
• Proficient with basic computer skills.

Responsibilities

• Welcome guests upon arrival and verify booking details.
• Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
• Handle the check-out process, including billing, payments, and feedback collection.
• Coordinate with housekeeping to ensure rooms are ready for new arrivals.
• Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.

Skills

Front office experience

Excellent communication

Basic computer skills

Tools

Hotel management software

Job description

Organization- Park Hyatt London River Thames

About Park Hyatt London River Thames Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.

Organization- Park Hyatt London River Thames

Summary

About Park Hyatt London River Thames Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.

The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

• Welcome guests upon arrival and verify their booking details.
• Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
• Handle the check-out process, including billing, payments, and feedback collection.
• Coordinate with housekeeping to ensure rooms are ready for new arrivals.
• Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.

About You Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software and basic computer skills are ideal.

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.