Luxury Front Office Concierge — Guest Experience

Park Hyatt; Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Complimentary Hyatt nights

Discounted Hyatt stays for family & 2

Free meals on duty

Uniform provided

Headspace membership

Dining discount

Career development opportunities

Job summary

Park Hyatt London River Thames is seeking a Front Office Agent to warmly welcome guests, manage check-ins and check-outs, and coordinate with housekeeping to ensure flawless arrivals.

In this luxury setting, you will use hotel management software, demonstrate excellent communication, and deliver personalized service. The role is based on-site in central London with access to Hyatt colleague benefits and career development opportunities.

Qualifications

• Experience in luxury hotel front office preferred.
• Strong communication skills and hotel management software familiarity.
• Proficient with basic computer skills.

Responsibilities

• Welcome guests upon arrival and verify booking details.
• Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
• Handle the check-out process, including billing, payments, and feedback collection.
• Coordinate with housekeeping to ensure rooms are ready for new arrivals.
• Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.

Skills

Front office experience

Excellent communication

Basic computer skills

Tools

Hotel management software

Job description

Park Hyatt London River Thames is seeking a Front Office Agent to warmly welcome guests, manage check-ins and check-outs, and coordinate with housekeeping to ensure flawless arrivals.

In this luxury setting, you will use hotel management software, demonstrate excellent communication, and deliver personalized service. The role is based on-site in central London with access to Hyatt colleague benefits and career development opportunities.