Guest Services Concierge — Front Desk & Switchboard

Strand Palace Hotel; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Health cashback

50% off food and drinks

Exclusive discounted room rates

Discounts at hotels worldwide

Wagestream wages access

Free meals on shifts

Introduce a Friend bonus

Free laundry

Job summary

Strand Palace in central London is seeking a Switchboard Receptionist to be the friendly voice of our hotel, handling calls with warmth and efficiency while supporting guests. Help us bring our mission of ‘Serving London Love’ to life!

Join a team that values growth, wellbeing, and enjoyment at work, with perks designed to support you in and out of the hotel. This role offers opportunities to develop in a historic hotel known for hospitality and service excellence.

Qualifications

• The drive to go above and beyond to create unforgettable guest experiences.
• Previous experience preferable.
• Confident conversationalist, always engaging with guests.
• Passion to deliver excellent experiences.

Responsibilities

• Respond promptly and professionally to guest communications, including phone calls, emails, live chat, wake-up calls, and emergency phones, in line with Strand Palace standards.

Skills

Guest communication

Customer service

Confident conversationalist

Guest experience

Job description

Strand Palace in central London is seeking a Switchboard Receptionist to be the friendly voice of our hotel, handling calls with warmth and efficiency while supporting guests. Help us bring our mission of ‘Serving London Love’ to life!

Join a team that values growth, wellbeing, and enjoyment at work, with perks designed to support you in and out of the hotel. This role offers opportunities to develop in a historic hotel known for hospitality and service excellence.