Night Duty Manager — Luxury Hotel Front Desk Lead

Hyatt Hotels Corporation; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Complimentary Hyatt nights

Discounted stays

Free meals on duty

Uniform provided

Headspace access

Staff discount

Career development

Job summary

Park Hyatt London River Thames is seeking a Night Duty Manager to ensure guest comfort and smooth night operations. You will lead a night team, manage late check-ins and check-outs, and coordinate with housekeeping, engineering, and security to deliver seamless service.

The ideal candidate has experience in luxury hotel front office management, strong organization, and multitasking abilities. Join Hyatt's renowned hospitality network and contribute to unforgettable events and guest experiences.

Qualifications

• Previous experience in hotel front office management within the luxury segment is preferred.
• Strong organizational and multitasking abilities.

Responsibilities

• Ensure all guests receive prompt, professional, and courteous service throughout the night.
• Manage late check-ins, early check-outs, and assist with guest requests.
• Oversee night audits to ensure accurate recording of daily transactions and prepare reports.
• Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless night operations. Act as the primary point of contact during nighttime operations.
• Oversee health and safety as well as security operations at the hotel during the night, conducting regular patrols and inspections.

Job description

Park Hyatt London River Thames is seeking a Night Duty Manager to ensure guest comfort and smooth night operations. You will lead a night team, manage late check-ins and check-outs, and coordinate with housekeeping, engineering, and security to deliver seamless service.

The ideal candidate has experience in luxury hotel front office management, strong organization, and multitasking abilities. Join Hyatt's renowned hospitality network and contribute to unforgettable events and guest experiences.