Guest Service Agent

Hyatt Corporation; City of Westminster; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Discounted hotel stays

Uniform provided

Headspace membership

Employee assistance programme

50% dining discount

Job summary

Park Hyatt London River Thames is seeking a courteous switchboard operator to answer calls, route inquiries to the right departments, and keep precise records of each interaction. Based in London, you will liaise with internal teams to ensure smooth guest communications and uphold the hotel's luxury service standards.

Hyatt offers benefits including discounted stays, uniform provision, Headspace access, dining discounts, and clear career development opportunities, with a strong culture of caring

Qualifications

• Previous experience in a similar role is preferred.
• Excellent customer service skills and attentiveness.
• Proficient in operating switchboard equipment and related technology.

Responsibilities

• Answer incoming calls promptly and courteously.
• Direct calls to the appropriate department or individual.
• Manage switchboard console and telecommunication devices effectively.
• Keep accurate records of all calls with caller and recipient details.
• Liaise with internal departments and external organisations to facilitate smooth communication flow.

Skills

Customer service

Switchboard operation

Communication

Phone etiquette

Multitasking

Tools

Phone systems

Job description

Responsibilities

• Answer incoming calls promptly and courteously.
• Direct calls to the appropriate department or individual.
• Manage switchboard console and other telecommunication devices effectively.
• Keep accurate records of all calls, including details of the caller, recipient, and the nature of the call.
• Liaise with internal departments and external organizations as needed to facilitate smooth communication flow. Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology. Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.

About the Hotel

The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London's landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences., At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Benefits

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide