Guest Service Porter — Elevate Guest Experience in London

Strand Palace Hotel; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in London is seeking a dedicated Guest Service Porter to provide a warm and welcoming experience for guests. Responsibilities include assisting with luggage, maintaining cleanliness in key areas, and ensuring a smooth guest experience. Candidates should be confident communicators with a passion for enhancing guest satisfaction. The hotel offers comprehensive benefits and a supportive team environment that values connection and quality service.

Benefits

Instant access to wages via Wagestream

Free meals on every shift

Earn up to £300 with bonus scheme

Free laundry and dry cleaning

Paid half-day off on your birthday

Clear career pathways with training

Regular team socials and parties

Paid volunteering day

Life assurance cover

24/7 access to support services

Northbank Privilege Card

Health cashback plan

50% off food and drinks

Exclusive discounted room rates

Special discounts at worldwide hotels

Qualifications

• Previous experience in a similar role is preferable.
• Must be a confident conversationalist and engage with guests.
• A passion for delivering excellent experiences.

Responsibilities

• Assist guests with luggage handling and storage.
• Maintain cleanliness in the luggage room and hotel entrance.
• Coordinate with staff for seamless service.
• Be knowledgeable about local attractions to enhance guest experience.
• Report security concerns to management.

Skills

Customer service

Communication

Luggage handling

Job description

A leading hotel in London is seeking a dedicated Guest Service Porter to provide a warm and welcoming experience for guests. Responsibilities include assisting with luggage, maintaining cleanliness in key areas, and ensuring a smooth guest experience. Candidates should be confident communicators with a passion for enhancing guest satisfaction. The hotel offers comprehensive benefits and a supportive team environment that values connection and quality service.