Guest Service Manager: Lead Front Desk & Memorable Stays

Accor; Southampton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Birthday day off

Sick pay

Company events

Job summary

ibis Southampton Centre in Southampton is seeking a Guest Service Manager to lead the guest experience and frontline operations across reception, bar and public areas. This full-time role offers a competitive hourly rate of £14.01, with benefits and clear opportunities for career progression.

You will lead from the front, ensuring warm welcomes, outstanding service and a memorable stay while supporting recruitment, training and guest satisfaction initiatives.

Qualifications

• Two years' hospitality experience, ideally in front office, reception or supervisory role.
• Excellent communication and organisational skills; ability to build relationships with guests and colleagues.

Responsibilities

• Supervising front desk, reception, bar and restaurant operations.
• Managing daily shifts and staffing levels in line with business needs.
• Supporting, coaching and mentoring team members.
• Delivering exceptional customer service at every stage of the guest journey.
• Managing check-ins, check-outs and room inventory.
• Handling VIP guest requests and preferences.
• Resolving guest concerns and ensuring effective follow-up.
• Coordinating with housekeeping and maintenance teams.
• Preparing and serving food and beverage items when required.
• Supporting recruitment, onboarding and training activities.
• Maintaining compliance with health, safety and data protection procedures.

Job description

ibis Southampton Centre in Southampton is seeking a Guest Service Manager to lead the guest experience and frontline operations across reception, bar and public areas. This full-time role offers a competitive hourly rate of £14.01, with benefits and clear opportunities for career progression.

You will lead from the front, ensuring warm welcomes, outstanding service and a memorable stay while supporting recruitment, training and guest satisfaction initiatives.