Guest Services Manager — Front Office & F&B

Aimbridge; England; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Industry leading training

Hotel discounts portfolio wide

Stream pay access

Employee assistance programme

Uncapped incentives

Flexible working opportunities

Staff meals on duty

Access to hotel gym facilities

Career and lifestyle breaks

Free staff parking

Job summary

Aimbridge Hospitality is seeking a Guest Services Manager to lead the front desk and guest services team across our UK properties. You will oversee reservations, ensure exemplary service, manage budgets, train staff and uphold brand standards to deliver memorable stays.

You will work with PMS/CRM systems, build strong guest relationships, and drive continuous improvement to maximise guest satisfaction and revenue.

Qualifications

• Experience in a hotel front office or guest services management role.
• Strong leadership, communication and interpersonal skills.
• Ability to manage reservations, check-in/check-out and customer queries.
• Knowledge of hotel software and guest data analysis.

Responsibilities

• Oversee front desk operations and guest services across shifts.
• Manage reservations, guest complaints and maintain room cleanliness standards.
• Lead budget planning and staff training to uphold brand standards.
• Foster positive guest relationships and drive guest satisfaction.

Skills

Front desk leadership

Reservations management

Customer service excellence

Staff training & coaching

PMS / CRM software

Tools

PMS

CRM systems

Booking engines

Job description

Aimbridge Hospitality is seeking a Guest Services Manager to lead the front desk and guest services team across our UK properties. You will oversee reservations, ensure exemplary service, manage budgets, train staff and uphold brand standards to deliver memorable stays.

You will work with PMS/CRM systems, build strong guest relationships, and drive continuous improvement to maximise guest satisfaction and revenue.