Guest Services Lead: Corporate Reception

Mitie Group; Lower Swanwick; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Comprehensive training

SIA licence training and support

Career progression opportunities

Professional work environment

Job summary

Mitie Group in Southampton is seeking a Corporate Receptionist to deliver welcoming, professional service to visitors and colleagues. The role combines hospitality with modern business efficiency, ensuring smooth sign-ins, room bookings, and frontline support across the workplace.

The ideal candidate has experience in reception or customer-facing roles, a passion for service, and strong communication. 40 hours weekly, Monday to Friday, with a 7:00am–5:00pm shift pattern.

Qualifications

• Experience in reception, hospitality, customer service, retail or another customer-facing role.
• A genuine passion for delivering exceptional service.
• Excellent communication and interpersonal skills.
• Professional presentation with strong attention to detail.
• A proactive, positive, and solution-focused approach.
• Strong organisational skills and confidence managing multiple priorities.
• Good working knowledge of Microsoft Outlook, Teams, and Word.
• Experience using visitor management or room booking systems would be an advantage.
• An SIA licence is preferred, however full training and support to obtain an SIA licence will be provided for the right candidate.

Responsibilities

• Providing a warm and professional welcome to all visitors, colleagues, and contractors.
• Managing visitor registrations, access passes, and check-in/check-out processes.
• Creating exceptional first impressions and ensuring a seamless visitor experience.
• Supporting meeting room operations, workplace events, and visitor journeys.
• Responding to workplace queries and providing excellent customer service.
• Maintaining reception, meeting rooms, and communal spaces to the highest standards.
• Supporting health, safety, security and emergency procedures.
• Acting as an ambassador for the workplace and delivering a hospitality-led experience every day.
• Build strong relationships with colleagues and visitors, delivering a "How Can I Help?" service approach.
• Work collaboratively with workplace, facilities and guest services teams to ensure seamless service delivery.

Skills

Communication

Customer service

Attention to detail

Organisation

Proactive attitude

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Job description

Mitie Group in Southampton is seeking a Corporate Receptionist to deliver welcoming, professional service to visitors and colleagues. The role combines hospitality with modern business efficiency, ensuring smooth sign-ins, room bookings, and frontline support across the workplace.

The ideal candidate has experience in reception or customer-facing roles, a passion for service, and strong communication. 40 hours weekly, Monday to Friday, with a 7:00am–5:00pm shift pattern.