Guest Service Assistant

Accorhotel; Southampton; Presencial; GBP 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday day off

Employee discounts

Training opportunities

Company sick pay

Descripción de la vacante

Novotel Southampton Centre in Southampton is seeking a friendly Guest Service Assistant to join their team on a full-time basis. You will greet guests, handle check-ins/check-outs, take payments and assist with enquiries, while helping across reception and food & beverage operations.

From ensuring the guest experience to maintaining high presentation standards, you’ll work with colleagues across departments.

Formación

• Experience in hospitality or customer-facing roles is desirable.
• Strong communication and interpersonal skills.
• Willingness to work flexible hours including evenings and weekends.

Responsabilidades

• Welcoming guests and managing check-ins and check-outs.
• Processing payments and handling guest enquiries.
• Preparing and serving food and beverages.
• Providing local area information and assisting with guest requests.
• Supporting conference and meeting room set-up when required.
• Maintaining high standards of cleanliness and presentation.
• Working closely with colleagues across all departments to deliver excellent service.

Conocimientos

Customer service

Communication

Team player

Descripción del empleo

Job Description

Join Novotel Southampton Centre as a Guest Service Assistant and become the face of the hotel, delivering memorable experiences for guests from arrival to departure. This full-time role offers £12.95 per hour, excellent employee benefits and the opportunity to build a rewarding career in hospitality.

We're looking for a friendly, professional and customer-focused individual to join our team. Whether you already have hospitality experience or are looking to develop your skills within a hotel environment, this is a fantastic opportunity to work in a varied role at the heart of the guest experience.

Conveniently located close to Southampton Central Station and the city's cruise terminals, ibis Southampton Centre welcomes a mix of business travellers, leisure guests and cruise passengers throughout the year.

The Role

As a Guest Service Assistant, you'll play a key role in ensuring every guest receives a warm welcome and outstanding service throughout their stay. Working across reception and food & beverage operations, you'll help create a seamless guest experience while maintaining high standards across the hotel.

Key responsibilities include:

• Welcoming guests and managing check-ins and check-outs
• Processing payments and handling guest enquiries
• Preparing and serving food and beverages
• Providing local area information and assisting with guest requests
• Supporting conference and meeting room set-up when required
• Maintaining high standards of cleanliness and presentation
• Working closely with colleagues across all departments to deliver excellent service

About You

We're looking for someone who enjoys working with people and takes pride in delivering exceptional customer service.

Previous hospitality or hotel experience would be an advantage but is not essential. More importantly, you'll be warm, reliable and eager to learn.

You'll also have:

• Strong communication and interpersonal skills
• A professional and positive attitude
• Confidence using technology and learning new systems
• A flexible approach to shift work, including evenings, weekends and bank holidays
• A desire to be part of a supportive and hardworking team

Why Join Us?

This is an excellent opportunity to join a busy hotel where no two days are the same. You'll gain experience across several areas of the operation, develop valuable hospitality skills and play an important role in creating great guest experiences.

You'll benefit from £12.95 per hour, company sick pay, a day off for your birthday each year, employee discounts and ongoing training and development opportunities. Most importantly, you'll join a company that invests in its people and provides genuine opportunities for career progression.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.