Guest Service Associate: Hospitality, £12.95/hr, Perks

Accor; Southampton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Birthday day off

Employee discounts

Training opportunities

Company sick pay

Job summary

Novotel Southampton Centre in Southampton is seeking a friendly Guest Service Assistant to join their team on a full-time basis. You will greet guests, handle check-ins/check-outs, take payments and assist with enquiries, while helping across reception and food & beverage operations.

From ensuring the guest experience to maintaining high presentation standards, you’ll work with colleagues across departments.

Qualifications

• Experience in hospitality or customer-facing roles is desirable.
• Strong communication and interpersonal skills.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Welcoming guests and managing check-ins and check-outs.
• Processing payments and handling guest enquiries.
• Preparing and serving food and beverages.
• Providing local area information and assisting with guest requests.
• Supporting conference and meeting room set-up when required.
• Maintaining high standards of cleanliness and presentation.
• Working closely with colleagues across all departments to deliver excellent service.

Skills

Customer service

Communication

Team player

Job description

Novotel Southampton Centre in Southampton is seeking a friendly Guest Service Assistant to join their team on a full-time basis. You will greet guests, handle check-ins/check-outs, take payments and assist with enquiries, while helping across reception and food & beverage operations.

From ensuring the guest experience to maintaining high presentation standards, you’ll work with colleagues across departments.