Guest Service Leader: Elevate Stays & Team Excellence

Kew Green Hotels; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing hotel chain located in Liverpool is seeking a Guest Service Manager to ensure seamless guest services and enhance the guest experience. This role involves leading a team, collaborating with departments, and setting standards for service excellence. The ideal candidate should have strong leadership skills and a commitment to fostering a positive service culture. Competitive benefits are included.

Benefits

Annual Conference Event and Awards

Career development opportunities

Discounts at retailers and restaurants

Employee discounts at partner hotels

50% off food and beverage

Access to Leisure Clubs

Qualifications

• Ability to inspire and empower the Guest Service team.
• Dedication to fostering a culture of service excellence.
• Thrives on creating a positive impact.

Responsibilities

• Orchestrate the seamless operation of guest services.
• Collaborate with departments to elevate service levels.
• Handle guest requests with precision.

Skills

Strong leadership skills

Service-oriented attitude

Passion for enhancing the guest experience

Job description

A growing hotel chain located in Liverpool is seeking a Guest Service Manager to ensure seamless guest services and enhance the guest experience. This role involves leading a team, collaborating with departments, and setting standards for service excellence. The ideal candidate should have strong leadership skills and a commitment to fostering a positive service culture. Competitive benefits are included.