Guest Service & F&B Host - Evenings & Weekends

RBH; Plymouth; Presencial; GBP 15.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted hotel room rates

Birthday holiday allowance

Course Sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Wagestream access

Life Insurance

Employee Assistance Programme

Free meals on duty

Wellbeing events

Descripción de la vacante

The Duke of Cornwall Hotel, managed by RBH Hospitality Management, is seeking friendly Guest Service Assistants to join our team in Plymouth. Roles include serving in the restaurant, bar, weddings and events, with reception shifts when required.

Expect regular evenings and weekends and ongoing training across F&B and reception to deliver memorable guest experiences. Full-time, part-time and casual positions are available in a historic hotel setting.

Formación

• Friendly and professional approach focused on guest experiences.
• Availability to work evenings and weekends is essential.
• Flexibility to work across F&B and reception when required.
• Clear and confident communication with guests and team members.
• Attention to detail when taking orders, payments and reception tasks.
• Reliable and punctual attitude for a busy hospitality environment.
• Willingness to learn the hotel’s reception systems.

Responsabilidades

• Welcome guests warmly and provide attentive service throughout their visit.
• Take and process food and drink orders with dietary requirements.
• Serve food and drinks with high presentation and service standards.
• Support restaurant, bar, weddings, events and function service.
• Set up, clean and reset tables, function rooms and service areas.
• Prepare and serve alcoholic and non-alcoholic drinks.
• Process guest payments accurately.
• Restock drinks, equipment and supplies for service.
• Collaborate with kitchen and hotel team to ensure smooth guest experience.
• Complete reception training and cover reception shifts when required.
• Welcome and check guests in and out of the hotel.
• Answer guest enquiries and provide information about the hotel and local area.
• Answer telephone calls and assist with reservations and general enquiries.
• Maintain high standards of cleanliness, food hygiene, security and health & safety.
• Support colleagues across the hotel during busy periods.

Conocimientos

Friendly & professional

Evenings & weekends availability

Flexibility across F&B and reception

Clear communication

Detail-oriented

Punctual & reliable

Comfort with computer systems

Herramientas

Reception software

Descripción del empleo

The Duke of Cornwall Hotel, managed by RBH Hospitality Management, is seeking friendly Guest Service Assistants to join our team in Plymouth. Roles include serving in the restaurant, bar, weddings and events, with reception shifts when required.

Expect regular evenings and weekends and ongoing training across F&B and reception to deliver memorable guest experiences. Full-time, part-time and casual positions are available in a historic hotel setting.