F&B / Guest Service Team Member

RBH; Plymouth; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday holiday allowance

Course Sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Wagestream access

Life Insurance

Employee Assistance Programme

Free meals on duty

Wellbeing events

Job summary

The Duke of Cornwall Hotel, managed by RBH Hospitality Management, is seeking friendly Guest Service Assistants to join our team in Plymouth. Roles include serving in the restaurant, bar, weddings and events, with reception shifts when required.

Expect regular evenings and weekends and ongoing training across F&B and reception to deliver memorable guest experiences. Full-time, part-time and casual positions are available in a historic hotel setting.

Qualifications

• Friendly and professional approach focused on guest experiences.
• Availability to work evenings and weekends is essential.
• Flexibility to work across F&B and reception when required.
• Clear and confident communication with guests and team members.
• Attention to detail when taking orders, payments and reception tasks.
• Reliable and punctual attitude for a busy hospitality environment.
• Willingness to learn the hotel’s reception systems.

Responsibilities

• Welcome guests warmly and provide attentive service throughout their visit.
• Take and process food and drink orders with dietary requirements.
• Serve food and drinks with high presentation and service standards.
• Support restaurant, bar, weddings, events and function service.
• Set up, clean and reset tables, function rooms and service areas.
• Prepare and serve alcoholic and non-alcoholic drinks.
• Process guest payments accurately.
• Restock drinks, equipment and supplies for service.
• Collaborate with kitchen and hotel team to ensure smooth guest experience.
• Complete reception training and cover reception shifts when required.
• Welcome and check guests in and out of the hotel.
• Answer guest enquiries and provide information about the hotel and local area.
• Answer telephone calls and assist with reservations and general enquiries.
• Maintain high standards of cleanliness, food hygiene, security and health & safety.
• Support colleagues across the hotel during busy periods.

Skills

Friendly & professional

Evenings & weekends availability

Flexibility across F&B and reception

Clear communication

Detail-oriented

Punctual & reliable

Comfort with computer systems

Tools

Reception software

Job description

JOIN US

FOOD & BEVERAGE / GUEST SERVICE ASSISTANT

An exciting opportunity has arisen for friendly and enthusiastic Guest Service Assistants to join the team at the Duke of Cornwall Hotel as we prepare for the next chapter of this iconic Plymouth's hotel.

We are recruiting for one full-time position, as well as a number of part-time and casual positions. All roles require regular evening and weekend availability.

This role will have a strong food and beverage focus, with most of your shifts spent supporting the hotel’s restaurant, bar, weddings and events. However, as part of our flexible hotel team, you will also be trained to work on reception and may be asked to cover reception shifts when required.

You will play an important part in creating memorable guest experiences across the hotel, from serving food and drinks to welcoming guests at reception.

This role requires regular evening and weekend work, so applicants must be available during these times. Shift patterns will vary depending on the needs of the hotel and its events calendar.

The Duke of Cornwall Hotel is one of Plymouth’s most recognisable and historic hotels. With its impressive Victorian architecture, elegant function rooms and central location, the hotel has welcomed guests for generations.

This is an exciting time to join the team and play a part in shaping the hotel’s future. You will work alongside passionate colleagues who are committed to delivering warm, friendly service and creating memorable experiences for every guest.

The Duke of Cornwall Hotel is managed by RBH Hospitality Management. Our people are our greatest asset, and our approach to diversity, health and wellbeing, sustainability and individuality is one of the reasons RBH is recognised as one of the Top 30 Best Places to Work in Hospitality.

Ongoing training and development will be provided, including training across both food and beverage and reception duties.

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT

What You'll Be Doing

• Welcoming guests warmly and providing friendly, attentive service throughout their visit
• Taking and processing food and drink orders accurately, including dietary requirements and special requests
• Serving food and drinks while maintaining high standards of presentation and service
• Supporting restaurant, bar, wedding, event and function service across the hotel
• Setting up, cleaning and resetting tables, function rooms and service areas
• Preparing and serving a range of alcoholic and non-alcoholic drinks
• Processing guest payments accurately
• Restocking drinks, equipment and supplies ready for service
• Working closely with the kitchen and wider hotel team to provide a smooth guest experience
• Completing reception training and covering reception shifts when required
• Welcoming and checking guests in and out of the hotel
• Responding to guest enquiries and providing information about the hotel and local area
• Answering telephone calls and assisting with reservations and general enquiries
• Maintaining excellent standards of cleanliness, food hygiene, security and health and safety
• Supporting colleagues across the hotel during busy periods

What We Need From You

• A friendly and professional approach, with a genuine passion for creating positive guest experiences
• Availability to work evenings and weekends is essential
• Flexibility to work across food and beverage and reception when required
• Flexibility to work shifts based on the hotel’s business and events calendar, including bank holidays
• Previous restaurant, bar, wedding, events or reception experience would be an advantage, but full training will be provided
• Clear and confident communication skills
• A keen eye for detail when taking orders, handling payments and completing reception tasks
• A team-focused attitude and willingness to support colleagues across different areas of the hotel
• The energy and confidence to work effectively in a busy hospitality environment
• A reliable and punctual approach to work
• Confidence using computers or a willingness to learn the hotel’s reception systems
• Applicants serving alcohol must meet the relevant minimum-age requirements

Our Benefits

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• £11.14 per hour for employees aged 18 to 20 and £12.71 per hour for employees aged 21 and over
• We require regular evening and weekend availability.

And much much more!

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.