Guest Service & F&B Associate - Evenings & Weekends

Duke-of-Cornwall; Plymouth; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Discounted hotel room rates for you or

Birthday holiday

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (£250 per ref)

Flexible working arrangements

Wagestream - access to earned wages

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Competitive hourly rates

Job summary

The Duke of Cornwall Hotel in Plymouth is seeking friendly Guest Service Assistants for full-time, part-time and casual roles with a strong food and beverage focus. You’ll support the restaurant, bar, weddings and events, and may cover reception shifts when required.

Regular evenings and weekends are essential, and you’ll help create memorable guest experiences while upholding high hospitality standards across the hotel. Training across F&B and reception duties is provided.

Qualifications

• Friendly and professional approach with a genuine passion for guest experiences.
• Availability to work evenings and weekends is essential.
• Willingness to train across food & beverage and reception duties.

Responsibilities

• Welcome guests warmly and provide attentive service throughout their visit.
• Take and process food and drink orders, including dietary needs.
• Serve food and drinks with high presentation and service standards.
• Support restaurant, bar, weddings, events and function service across the hotel.
• Set up, clean and reset tables and function rooms.
• Prepare and serve a range of alcoholic and non-alcoholic drinks.
• Process guest payments accurately.
• Restock drinks, equipment and supplies for service.
• Collaborate with kitchen and hotel teams for a smooth guest experience.
• Complete reception training and cover reception shifts when required.
• Greet and check guests in and out of the hotel.
• Answer guest enquiries and provide information about the hotel and local area.

Skills

Customer service

Communication

Teamwork

Flexibility

Reception experience

Tools

Reception systems

Job description

The Duke of Cornwall Hotel in Plymouth is seeking friendly Guest Service Assistants for full-time, part-time and casual roles with a strong food and beverage focus. You’ll support the restaurant, bar, weddings and events, and may cover reception shifts when required.

Regular evenings and weekends are essential, and you’ll help create memorable guest experiences while upholding high hospitality standards across the hotel. Training across F&B and reception duties is provided.