Guest Service Agent

Hilton Worldwide, Inc.; Lulsgate Bottom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global hospitality firm is seeking a Guest Service Agent for their location at Bristol Airport. The role involves providing exceptional reception services, assisting guests from check-in to check-out, and ensuring a positive experience. The ideal candidate will have a positive attitude, strong communication skills, and previous experience in customer service. This position offers a competitive salary, career development opportunities, and various benefits including discounts and free uniform.

Benefits

Travel and food discounts

Free Car Park

Free bus fares

28 days holiday including bank holidays

Discounted meals on duty

Discounted dental and health cover

High street discounts

Free uniform

Personal development programmes

Qualifications

• Previous experience in a customer-focused industry.
• Calm, efficient, and organized individual.
• Demonstrated hospitality and guest service skills.

Responsibilities

• Provide exceptional reception services for guests.
• Assist with check-in/out and audit procedures.
• Deliver food and drink orders with exceptional service.

Skills

Positive attitude and good communication skills

Commitment to delivering high customer service

Attention to detail

Ability to multi-task

Professional manner

IT proficiency

Job description

Overview

Job Description - Guest Service Agent (HOT0C40N)

Job Description – Guest Service Agent (HOT0C40N)

Work Location: Hampton by Hilton Bristol Airport, Bristol Airport Bristol BS48 3DY

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary: £12.27 per hour

A WORLD OF REWARDS

• Travel and food discounts: discounted hotel nights plus 50% off F&B (subject to individual outlets)
• Free Car Park
• Free bus fares to and from the city center. (A1, A3 & A4)
• Holiday: 28 days including bank holidays (increasing yearly)
• Discounted meals on duty
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free uniform
• Grow your career!
• Personal Development: programmes designed to support your career and achieve your goals

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
• Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Follow company brand standards

What are we looking for?

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job: Guest Services, Operations, and Front Office