Guest Relations Manager

Park Plaza; Greater London; On-site; GBP 36,000 - 56,000; Full time

Benefits offered by this job

Competitive salary & benefits

Hotel staff rates in Europe

F&B discounts

30 days holiday + wellness days

Free meals on shift

Wagestream early access

Refer a friend bonus £750

Vitality gym discounts

Ride to Work

Benefit Hub discounts

Free dry cleaning

Staff parties & events

Pension plan & training

Job summary

Park Plaza County Hall Hotel in London is seeking a Guest Relations Manager to ensure the guest relations team delivers beyond standard experiences. You will maintain and grow relationships with VIPs and regular guests, supporting resolution of any issues and driving guest satisfaction across the hotel.

The role emphasises hands-on leadership, effective communication with Front of House, and a customer-focused approach while upholding Park Plaza values and standards.

Qualifications

• Experience as a Guest Relations Manager or Duty Manager in a hotel.
• Strong communication and guest-service orientation.
• Proficient with Microsoft Office and Opera.
• Ability to lead and inspire a team.

Responsibilities

• Ensure smooth running of the guest relations department daily.
• Coordinate with Front of House to maximise guest and staff satisfaction.
• Motivate, train and develop team members.
• Uphold company values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.

Skills

Guest relations

Team leadership

Front of House

Opera PMS

Microsoft Office

Communication

Tools

Opera

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 399 guestrooms Park Plaza County Hall Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.

As a Guest Relations Manager You Will Receive

• Salary: Competitive with great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for a Guest Relations Manager who will:

• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
• Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
• Proficient with Microsoft Office and excellent knowledge of Opera
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
• Has previous experience as a Guest Relations Manager or Duty Manager in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.