Guest Service Host

PPHE Hotel Group; Greater London; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Salary £13.15/hr

F&B discount 50%

30 days holiday

Two free meals/day

Wagestream access

Refer a Friend £750

BenefitHub discounts

Vitality at work

Ride to Work

Season ticket loans

EAP access

Uniforms included

Staff parties

Job summary

Park Plaza is seeking a Guest Services Host/ess to be the first and last point of contact for guests, delivering a tailored experience with a can-do attitude. You’ll help create memorable stays by handling requests promptly and with genuine care.

Strong English communication and a friendly, professional demeanor are essential. This role offers a welcoming team environment with comprehensive benefits and growth opportunities within Park Plaza.

Qualifications

• Excellent interpersonal skills and ability to connect with guests.
• Strong command of English and clear communication.

Responsibilities

• Greet guests and handle requests in a courteous, proactive manner.
• Maintain effective communication with guests and hotel team.
• Assist with switchboard or guest services tasks as needed.

Skills

Interpersonal skills

English proficiency

Customer service

Job description

Salary: £ 13.15 per hour plus great benefits

Guest Service Host

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Guest Services Host/ess,you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As aGuest Services Host/ess,you will receive:

• Salary: £13.15 per hour
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Start with 30 days holiday per year - incl bank holidays
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for the Guest Services Host/ess role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience as a Switchboard Operator or Guest Services Host/ess

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.