Guest Service Host

Park Plaza; Greater London; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Heavily discounted hotel room rates in

50% F&B discount at our restaurants

30 days holiday per year incl bankhols

Two free meals per day

Access to Wagestream

Refer a Friend £750

BenefitHub discounts

Vitality at work gym discounts

Ride to Work Scheme

Travel season ticket loans

24/7 Employee Assistance Programme

Rotas published two weeks in advance

Uniforms provided & dry cleaning

Annual staff parties & events

Company pension plan

Job summary

Park Plaza is seeking a Guest Services Host/ess to welcome guests and handle requests with warmth and efficiency. You will be the first and last point of contact, ensuring a memorable stay through proactive service and clear communication.

Key duties include promptly addressing guest needs, coordinating with various hotel teams, and maintaining a courteous, caring attitude to uphold Park Plaza's service standards and guest experience.

Qualifications

• Excellent interpersonal skills and ability to connect with guests.
• Promptly, helpfully and politely manage guest requests.
• Good command of English and strong communication abilities.

Responsibilities

• Greet guests as the first point of contact and assist with needs.
• Coordinate with hotel departments to fulfill requests and ensure guest satisfaction.
• Maintain a courteous, professional demeanor at all times.

Skills

Interpersonal skills

English proficiency

Customer service orientation

Communication

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Guest Services Host/ess, you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a Guest Services Host/ess, You Will Receive

• Salary: £13.15 per hour
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Start with 30 days holiday per year - incl bank holidays
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

The ideal candidate for the Guest Services Host/ess role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience as a Switchboard Operator or Guest Services Host/ess

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.