Guest Relations Executive

Nobu Hotel Portman Square; Greater London; On-site; GBP 31,000 - 37,000; Full time

Job summary

A luxury hotel in London is seeking a Guest Relations Executive to ensure exceptional guest experiences. Responsibilities include managing VIP guest arrangements, coordinating with teams for tailored services, and maintaining a strong lobby presence. The ideal candidate has prior experience in guest relations and a passion for hospitality.

Benefits

£1000 Refer a Friend Scheme

Discounted overnight stays across Nobu properties

Innovative learning and development opportunities

Up to 33 holiday days

Free meals while on duty

Qualifications

• Experience in guest relations or front-of-house roles, ideally within a luxury hotel setting.
• Ability to manage complaints with empathy and efficiency.
• Genuine sense of hospitality and creating exceptional experiences.

Responsibilities

• Verify arrivals and check VIP status.
• Provide special attention to long-stay and high-rate guests.
• Make courtesy calls to enhance guest experience.
• Ensure all details of guest stay are seamless and personal.

Skills

Guest relations experience

Strong communication skills

Detail-oriented

Proactive approach

Passion for hospitality

Job description

Job Ref : NOB2535

Branch : Nobu Hotel London Portman Square

Location : London Portman Square, West London

Salary / Benefits : Up to £37,000 including service charge and benefits

Contract type : Permanent

Hours : Full Time

Hours per week : 40 hours

Posted date : 11 / 11 / 2025

Closing date : 13 / 12 / 2025

The Role

Guest Relations Executive

Crafting exceptional stays through care, precision and personal connection

As a Guest Relations Executive at Nobu Hotel London Portman Square, you’ll be the trusted point of contact for our most valued guests — ensuring every detail of their stay is seamless, personalised and memorable. From pre-arrival arrangements to post-departure follow-ups, you’ll deliver Nobu’s crafted hospitality with warmth and professionalism.

You will

• Verify arrivals, checking VIP status, profile notes and special requests
• Provide special attention to long-stay and high-rate guests, ensuring tailored setups
• Make pre-arrival and in-house courtesy calls to enhance the guest experience
• Allocate amenities and share lists with relevant departments
• Prepare welcome cards and liaise with other teams for personalised touches
• Conduct VIP room checks and ensure full suite setups are completed
• Coordinate with Concierge and outlets for priority or last-minute bookings
• Handle payment, setup and coordination for special occasion packages
• Allocate and block VIP rooms in advance for smooth arrivals
• Monitor VIPX inbox and respond promptly to guest enquiries throughout the stay
• Maintain lobby presence, assist with VIP rooming, check-ins and check-outs
• Manage complaints with empathy and efficiency
• Send personalised post-departure follow-up communication to VIP guests
• Perform any other duties as required

What We’re Looking For

You bring experience in guest relations or front-of-house roles, ideally within a luxury hotel setting. You’re detail-oriented, proactive and passionate about creating exceptional guest experiences. With strong communication skills and a genuine sense of hospitality, you’ll ensure every interaction reflects Nobu’s crafted approach.

Benefits of Joining Our Team

• £1000 Refer a Friend Scheme
• Two hotel-wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development opportunities
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.