Guest Relations Ambassador - 02- Front Office

InterContinental London - The O2; Ilford; Sur place; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Free meals on duty

Free on-site parking

Discounted staff rates

Life assurance

Employee assistance programme

Cycle to work

Merlin attractions discounts

Holiday entitlement 28 days

Résumé du poste

InterContinental London - The O2 is seeking a Guest Relations Ambassador to ensure guests are fully satisfied with their stay and that service meets high standards. You will greet guests, handle inquiries, assist with luggage, and share expert knowledge of local attractions and dining options.

The role emphasizes a smart appearance, positive attitude, and teamwork in a five-star environment on the Greenwich Peninsula, adjacent to the O2. Salary £28,080 plus tronc, with extensive staff benefits.

Qualifications

• Previous customer service /guest relations experience is essential.
• A smart and professional appearance.
• A positive attitude and excellent communication skills.
• Experience of working as part of a winning team.
• Ability to remain calm whilst under pressure.
• Comprehensive knowledge of local restaurants and attractions.

Responsabilités

• Greets and maintains an excellent working relationship with guests/clients and colleagues.
• Attend to any guest comments/queries brought to their attention and deal with these efficiently and courteously.
• Work together with the Head Porter to ensure the management of guest luggage (arrival/departure and storage) is recorded with the appropriate labelling.
• Demonstrate a high level of local knowledge with regard to nearby streets, attractions, shops, events etc.
• Ensure that daily operation checklists are completed and assist the Guest Relations team.
• Previous customer service /guest relations experience is essential
• A smart and professional appearance
• A positive attitude and excellent communication skills
• Experience of working as part of a winning team
• Ability to remain calm whilst under pressure
• Comprehensive knowledge of local restaurants and attractions

Connaissances

Customer service

Guest relations

Communication skills

Teamwork

Calm under pressure

Local knowledge

Description du poste

The Guest Relations Ambassador will directly report to the Guest Relations Manager and is responsible for ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations.

• Greets and maintains an excellent working relationship with guests/clients and colleagues.
• Attend to any guest comments/queries brought to their attention and deal with these efficiently and courteously.
• Work together with the Head Porter to ensure the management of guest luggage (arrival/departure and storage) is recorded with the appropriate labelling.
• Demonstrate a high level of local knowledge with regard to nearby streets, attractions, shops, events etc.
• Ensure that daily operation checklists are completed and assist the Guest Relations team.
  Previous customer service /guest relations experience is essential
• A smart and professional appearance
• A positive attitude and excellent communication skills
• Experience of working as part of a winning team
• Ability to remain calm whilst under pressure
• Comprehensive knowledge of local restaurants and attractions
  Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
  Salary- £28,080 plus tronc
• Holiday - 28 days holiday, enhanced after 5 years of service. But there's more...
• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us... We are growing rapidly, and with growth comes advancement opportunities. Being part of the Arora Group, there are exciting opportunities for career progression and development across our properties and brands.