Reception Manager - 02- Front Office

InterContinental London – The O2 - Arora Group; City Of London; Presencial; GBP 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals on duty

Complimentary on-site parking

Free shuttle Heathrow Terminal 5 to Eg

Descripción de la vacante

InterContinental London O2 – Arora Group seeks an experienced Reception Manager to lead the Front Office team and ensure service excellence throughout guests’ stay.

You will monitor KPIs, drive guest satisfaction and revenue through upselling and promotions, and implement policies defined by the Revenue Manager. Strong leadership and a smart, professional appearance are essential.

Formación

• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Strong communication, interpersonal and organisational skills.
• Proven experience in managing, coaching and developing teams.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• A smart and professional appearance.
• Proven track record in a similar position within a 5‑star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• Excellent standard of English, both written and spoken.

Responsabilidades

• Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests' needs and brand standards.
• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
• Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
• Implement sales, marketing and rates policies as defined by the Revenue Manager.
• Deal with any guest concerns promptly, attentively and efficiently.
• Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
• Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
• Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.

Conocimientos

Leadership

Communication

Organisational skills

Team coaching

Guest service

Multitasking

Professional appearance

Opera PMS

Microsoft Office

English proficiency

Herramientas

Opera PMS

Microsoft Office

Descripción del empleo

About us

About us...Nestled on Greenwich Peninsula, attached to the O2, InterContinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms, including the UK's largest pillar-free ballroom.

A bit about what you will do

Reception Managers in our luxurious hotel ensure the service provided by the reception team is consistently outstanding and exceeds guests’ expectations throughout their stay.

• Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests' needs and brand standards.
• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
• Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
• Implement sales, marketing and rates policies as defined by the Revenue Manager.
• Deal with any guest concerns promptly, attentively and efficiently.
• Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
• Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
• Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.

More about you

• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Strong communication, interpersonal and organisational skills.
• Proven experience in managing, coaching and developing teams.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• A smart and professional appearance.
• Proven track record in a similar position within a 5‑star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• Excellent standard of English, both written and spoken.

What’s in it for you…

Competitive salaryHoliday – 28 days holiday, enhanced after 5 years of service.

But there’s more…

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us…

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.