Meeting & Events Floor Manager

InterContinental London - The O2 - Meeting & Events; Greater London; Sur place; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Free meals on duty

Complimentary on-site parking

Discounted employee rates

Food & beverage discounts

Christmas gifts & employee parties

Cycle to work scheme

Life assurance

Résumé du poste

InterContinental London O2 - Meeting & Events is seeking a guest-focused professional to assist in managing inventories, supervise agency staff, and uphold sanitation standards in a high-volume banquet environment.

You will work under pressure, communicate in English, and collaborate with Beverage Managers to ensure excellent service and customer satisfaction; competitive salary and benefits are offered.

Qualifications

• Experience in a similar position within M&E Operations.
• Experience in supervising high-volume Food & Beverage.
• High standards of grooming and personal hygiene.
• Ability to work well under pressure.
• Good understanding of the English language.

Responsabilités

• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
• Maintains attendance records for agency staff.
• Maintains and enforces established sanitation standards.
• Assists in ordering supplies for the department (e.g., china, glass, buffet presentations, props, and other service equipment needs).
• Liaises with the Beverage Managers to ensure that all liquor and wine is recorded and posted correctly.
• Understands the impact Banquet operations has on the overall success of an event and attempts at all times to maximize customer satisfaction
• Participates in interactions with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints.
• Empowers casual employees and team leaders to provide excellent customer service.
• Strives to improve service performance

Connaissances

M&E Operations

F&B Supervision

Guest Service

English Language

Description du poste

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
• Maintains attendance records for agency staff.
• Maintains and enforces established sanitation standards.
• Adheres to and reinforces all standards, IHG and Arora Hotel policies, and procedures.
• Assists in ordering supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Liaises with the Beverage Managers to ensure that all liquor and wine is recorded and posted correctly.
• Understands the impact Banquet operations has on the overall success of an event and attempts at all times to maximize customer satisfaction
• Participates in interactions with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints.
• Empowers casual employees and team leaders to provide excellent customer service.
• Strives to improve service performance

More about you...

• Experience in similar position within an M&E Operations
• Experience in supervising high volume Food & Beverage
• High personal grooming and hygiene standards
• Works well under pressure
• Good understanding of the English language

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.