Guest Relations Executive - 02- Front Office

InterContinental London - The O2; Ilford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided & dry cleaning

Friend & family discounted rates

Food & beverage discounts

Christmas gifts & employee parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance programme

Recognition programs

Long service awards

Job summary

InterContinental London O2 is seeking Guest Relations executives to deliver exceptional service to our guests. You will welcome VIPs and act as the main point of contact throughout their stay, addressing inquiries and requests with warmth and professionalism.

You will contribute to an outstanding guest experience by maintaining high standards of communication, proactively assisting guests, and ensuring their needs are met with efficiency and care.

Qualifications

• Excellent communication and written English.
• Ability to greet VIPs and guests with warmth and professionalism.
• Strong interpersonal skills and a proactive attitude.

Responsibilities

• Welcome VIPs, including heads of state, royalty and celebrities, in a warm, friendly and professional manner.
• Be the main point of contact for guests throughout their stay, addressing inquiries and requests promptly.
• Provide outstanding customer service to ensure guests have an exceptional experience and their stay exceeds expectations.

Skills

Guest service

VIP handling

Communication

English proficiency

Professional appearance

Job description

Salary - £30,264Holiday - 28 days holiday, enhanced after 5 years of service. But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties Introduce a friend scheme Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, InterContinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.

A bit about what you will do...

Guest Relations executives in our team are passionate about creating an exceptional experience for our guests. Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way. Main point of contact for our guests throughout their stay, providing outstanding customer service. Promptly and courteously addressing their inquiries, requests, and concerns of our guests. Ensuring guest's stay in the hotel exceeds their expectations.

More about you...

Providing high-quality service comes naturally to you. Dedicated to creating memorable experiences. Excellent communication skills and a high standard of written and spoken English. A smart and professional appearance. Most of all, you will have an approachable, positive, and proactive manner. 5-star hotel experience in a similar role is a real advantage.

Grow with us...

We are growing rapidly, and with growth come advancement opportunities. Being part of the Arora Group, there are exciting opportunities for career progression and development across our properties and brands.