Bars Manager - 02- Food & Beverage

InterContinental London - The O2; Ilford; Sur place; GBP 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Free meals on duty

Uniform + dry cleaning

Employee travel/discounts

Résumé du poste

InterContinental London - The O2 is seeking an experienced Bar Manager to lead a high-end beverage team within a five-star hotel on the Greenwich Peninsula. You will drive sales opportunities, maintain brand standards and deliver exceptional guest experiences through inspirational leadership and proactive service.

Responsibilities include budgeting, marketing initiatives, staff development, and ensuring compliance with licensing and safety requirements.

Qualifications

• Proven experience leading a bar team in a luxury/hospitality setting.
• Strong leadership, interpersonal and organisational skills.

Responsabilités

• Lead by example to foster team dynamics and meet brand standards.
• Monitor bar performance via guest feedback and financial results, taking corrective action as needed.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Manage departmental budget to reduce costs and maximise profitability.
• Plan and execute bar promotions to attract and retain guests.
• Oversee inventory, ordering supplies and stock levels.
• Hold daily briefings with the team and attend leadership meetings.
• Ensure compliance with pouring measures and age verification.
• Manage staffing levels according to demand and guest flow.
• Address guest concerns promptly and professionally.
• Coach and develop staff to maintain high standards; strong leadership.

Connaissances

Leadership

Guest service

Budget management

Brand standards

Training and coaching

Communication

Team motivation

Formation

Hospitality Management degree

Outils

POS systems

Inventory software

Description du poste

Bar Managers in our hotel showcase a passion and a depth of knowledge of high end beverages, leading and inspiring the team to be creative and innovative with the vision of capitalising on sales opportunities and creating an exceptional experience for our guests.

• Lead by example and foster team dynamics to ensure the team remains focused on meeting guests' needs and brand standards.
• Monitor the performance of the bar through analysis of guest feedback and financial results, initiating corrective action as needed.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Manage the departmental budget to reduce costs and maximise profitability.
• Plan and execute marketing campaigns and promotions to attract and retain guests.
• Manage inventory, ordering supplies and maintaining stock levels.
• Hold daily briefings with the team and attend daily Food and Beverage meetings with the leadership team to ensure a seamless guest experience.
• Communicate and enforce policies and procedures with regards to pouring measures and age verification.
• Manage staffing levels according to business demands.
• Address any guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
  Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Excellent problem-solving and decision‑making skills.
• Strong communication, interpersonal and organisational skills.
• Confidence and professionalism when interacting with high profile guests.
• Full understanding of financial aspects, budgeting and profit and loss.
• Thorough understanding of licencing laws.
• Proven experience in managing, coaching and developing teams.
• Approachable and positive manner with a "can do" attitude.
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel.
• Hospitality Management degree preferred.
• Excellent standard of English, both written and spoken.
• Experience of working with brand standards
  Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.
  Salary - Competitive
• Holiday - 28 days holiday, enhanced after 5 years of service. But there's more... + Free meals on duty. + Uniform offered and dry cleaned. + Discounted employee friends & family rates at Arora Hotels. + Food and beverage discounts. + Christmas gifts and employee parties + Introduce a friend scheme + Cycle 2 work scheme. + UK attraction discounts @ Merlin Entertainments. + Taste card. + Life assurance scheme. + Wage stream. + Employee assistance programme. + Arora star employee recognition. + Long service recognition award. Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.