Guest-Focused Supervisor: Lead Service & Team

The March Hare, Guildford; Guildford; On-site; GBP 1,515,000 - 1,791,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Training and development

Employee Assistance Program

Instant pay access

Enhanced maternity & paternity leave

Referral bonus up to £1,500

Food discounts across Heartwood Inns &

Birthday gift

Reward Gateway discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a dedicated Supervisor to oversee service on the floor, support team members, and assist management with shift setup and closing tasks. This role emphasizes guest relations and efficient, hospitable service in our busy venues.

The ideal candidate will bring at least 1 year of experience in a fast-paced, fresh food restaurant and a passion for creating welcoming experiences for guests.

Qualifications

• You are a people person with great interpersonal skills and love making guests feel special.
• Ideally, at least 1 year of experience in a fast-paced, fresh food restaurant.

Responsibilities

• Looking after elements of service and team members on the floor.
• Assist management in shift setup and close downs.

Skills

People skills

Guest service

Team support

Job description

Heartwood Collection is seeking a dedicated Supervisor to oversee service on the floor, support team members, and assist management with shift setup and closing tasks. This role emphasizes guest relations and efficient, hospitable service in our busy venues.

The ideal candidate will bring at least 1 year of experience in a fast-paced, fresh food restaurant and a passion for creating welcoming experiences for guests.