Guest-First Floor Supervisor — Fast-Paced Pub Team

The Prince of Wales, Barnet; Greater London; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Referral bonus

50% off food at Heartwood Inns & Branc

Employee Assistance Program

EarlyPay

Enhanced parental leave

Birthday gift

Long service recognition

Retailer discounts

Cycle to Work

Job summary

Heartwood Collection is hiring a Supervisor for our group of pubs and brasseries. You will lead floor service, mentor team members, and assist management with shifts to deliver warm, efficient guest experiences.

We offer development through our Stepping Stones programme and generous perks such as staff discounts, early pay access, and a referral bonus. Join a multi-award-winning hospitality group with plans to grow across venues.

Qualifications

• Experience in a fast-paced, fresh food restaurant.
• Strong guest service and interpersonal skills.
• Experience supervising a team on the floor and assisting management.

Responsibilities

• Oversee service on the floor and assist management with shift set-up and close.
• Support the team to ensure guest satisfaction and smooth service.
• Help maintain standards and training across the team.

Skills

People skills

Guest service

Team supervision

Shift support

Job description

Heartwood Collection is hiring a Supervisor for our group of pubs and brasseries. You will lead floor service, mentor team members, and assist management with shifts to deliver warm, efficient guest experiences.

We offer development through our Stepping Stones programme and generous perks such as staff discounts, early pay access, and a referral bonus. Join a multi-award-winning hospitality group with plans to grow across venues.