Guest-Focused Supervisor | Lead the Floor & Team

Heartwood Collection; England; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

National Living Wage

TRONC

Stepping Stones training

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity leave

Referral bonus

Food discounts

Birthday gift

Long service recognition

Reward Gateway discounts

Cycle to Work

Job summary

Heartwood Collection is seeking a Supervisor to join our hospitable team across our cosy pubs and brasseries. You’ll help run the floor, support management, and ensure guests feel special in a fast-paced setting.

We offer a National Living Wage plus TRONC, hands-on training, early pay, and strong staff benefits including discounts, referral bonus up to £1,500, and generous leave. With award-winning culture and expansion plans, this role offers progression opportunities across our estate and a

Qualifications

• You’re a people person with great interpersonal skills and love making guests feel special.
• You’re confident in looking after elements of service and team members on the floor and to assist management in the shift, set up and close downs.
• Ideally, at least 1 year of experience in a fast-paced, fresh food restuarant

Responsibilities

• Oversee service on the floor and assist management during shifts.
• Support setting up and closing down the dining area.
• Provide guest-focused hospitality in a fast-paced environment.

Skills

Interpersonal skills

Guest service

Team coordination

Job description

Heartwood Collection is seeking a Supervisor to join our hospitable team across our cosy pubs and brasseries. You’ll help run the floor, support management, and ensure guests feel special in a fast-paced setting.

We offer a National Living Wage plus TRONC, hands-on training, early pay, and strong staff benefits including discounts, referral bonus up to £1,500, and generous leave. With award-winning culture and expansion plans, this role offers progression opportunities across our estate and a