Guest-Focused Front Desk Associate

LGH Hotel Management; Milton Keynes; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Employee discounts

IHG room benefit access

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Wellbeing programs

Cycle to work scheme

Free meals on duty

Free parking

Job summary

LGH Hotels Management is seeking a friendly Front Office Team Member to greet guests, check in/out, answer enquiries and support guests throughout their stay. You will be the first point of contact, delivering warm, efficient service and helping create a relaxed, welcoming atmosphere.

Situated in Milton Keynes, this role offers an opportunity to develop hospitality skills within a people-focused hotel group.

Qualifications

• Genuine desire to help others and create positive experiences.
• Great interpersonal skills and the ability to stay calm under pressure.
• Willingness to work as part of a collaborative hotel team.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth check-in and check-out.
• Respond to guest enquiries and concerns promptly, making guests feel valued.
• Handle phone calls and emails, take reservations and manage guest information accurately.
• Assist with billing, record-keeping and report generation with care and accuracy.
• Collaborate with other hotel departments to ensure a seamless guest journey.
• Maintain clear, kind, confident communication in a guest-facing environment.
• Remain calm and organised during busy periods.
• Contribute to a positive, supportive workplace culture.

Skills

Guest service

Communication

Teamwork

Hospitality

Job description

LGH Hotels Management is seeking a friendly Front Office Team Member to greet guests, check in/out, answer enquiries and support guests throughout their stay. You will be the first point of contact, delivering warm, efficient service and helping create a relaxed, welcoming atmosphere.

Situated in Milton Keynes, this role offers an opportunity to develop hospitality skills within a people-focused hotel group.