Front Office Team Member

LGH Hotel Management; Milton Keynes; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Employee discounts

IHG room benefit access

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Wellbeing programs

Cycle to work scheme

Free meals on duty

Free parking

Job summary

LGH Hotels Management is seeking a friendly Front Office Team Member to greet guests, check in/out, answer enquiries and support guests throughout their stay. You will be the first point of contact, delivering warm, efficient service and helping create a relaxed, welcoming atmosphere.

Situated in Milton Keynes, this role offers an opportunity to develop hospitality skills within a people-focused hotel group.

Qualifications

• Genuine desire to help others and create positive experiences.
• Great interpersonal skills and the ability to stay calm under pressure.
• Willingness to work as part of a collaborative hotel team.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth check-in and check-out.
• Respond to guest enquiries and concerns promptly, making guests feel valued.
• Handle phone calls and emails, take reservations and manage guest information accurately.
• Assist with billing, record-keeping and report generation with care and accuracy.
• Collaborate with other hotel departments to ensure a seamless guest journey.
• Maintain clear, kind, confident communication in a guest-facing environment.
• Remain calm and organised during busy periods.
• Contribute to a positive, supportive workplace culture.

Skills

Guest service

Communication

Teamwork

Hospitality

Job description

We are looking for a friendly, motivated and guest-focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive. This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience. You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check-in and check-out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record-keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well-coordinated guest journey. Enjoys working with people and takes pride in making others feel welcome and at ease
• Communicates clearly, kindly and confidently in a guest-facing environment
• Stays calm and organised, even when things are busy
• Likes being part of a team and contributing to a positive, supportive workplace culture
• Understands that great hospitality is about connection, care and consistency
• Wants to develop their skills within a people-focused hotel environment

Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.

Situated in the heart of Milton Keynes' business and shopping district, the hotel is a short walk from Milton Keynes Central Station, which offers direct trains to London. London Luton Airport (LTN) is also conveniently just a 30-minute drive away. For business travelers, the hotel's proximity to companies like Argos and Santander is ideal, and the 9 flexible conference rooms in the Academy conference center can accommodate up to 100 delegates. Families can enjoy a visit to the nearby Bletchley Park, the former British WWII codebreaking center, just a 10-minute drive away. Shopping enthusiasts will appreciate the nearby Intu Milton Keynes Shopping Center mall, which offers a variety of high-street shops. For those seeking adventure, the indoor Snozone provides an opportunity to try skiing, Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking