Front Desk Guest Experience Champion

LGH Hotel Management Ltd; Milton Keynes; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing tips and fitness videos

Recipe ideas

Wellbeing podcasts and TV

Breathing exercises

24/7 advice and support line

Team reward & recognition

Free meals on duty

Free parking

Job summary

LGH Hotels Management is seeking a friendly Front Office Team Member for our Milton Keynes hotel. You will warmly welcome guests, handle check-in/check-out, and respond to enquiries to ensure a smooth stay.

You will manage phones and emails, assist with reservations and guest data, and support administrative tasks, collaborating with other hotel departments to deliver a seamless guest journey.

Qualifications

• Enjoys working with people and takes pride in making others feel welcome
• Communicates clearly, kindly and confidently in a guest-facing environment
• Stays calm and organised, even when things are busy
• Likes being part of a team and contributing to a positive, supportive workplace culture
• Understands that great hospitality is about connection, care and consistency
• Wants to develop their skills within a people-focused hotel environment

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support lineTeam reward & recognition
• Free meals on duty
• Free parking

Job description

LGH Hotels Management is seeking a friendly Front Office Team Member for our Milton Keynes hotel. You will warmly welcome guests, handle check-in/check-out, and respond to enquiries to ensure a smooth stay.

You will manage phones and emails, assist with reservations and guest data, and support administrative tasks, collaborating with other hotel departments to deliver a seamless guest journey.