Front Desk Concierge - Warm Welcome & Guest Care

LGH Hotels Management Limited; Milton Keynes; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

IGH employee room benefit programme

Employee discounts on bedroom rates

Free meals on duty

Free parking

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing tips and fitness videos

Recipe ideas

Active living resources

Wellbeing podcasts and TV

Breathing exercises

24/7 support line

Team reward & recognition

Job summary

LGH Hotels Management Limited is seeking a Front Office Team Member for its Milton Keynes hotel. You will warmly welcome guests, assist with check-in and check-out, and respond to inquiries and reservations to ensure a smooth, enjoyable stay.

You will work closely with hotel colleagues to deliver consistent service, maintain accurate guest records, and support billing and administrative tasks with care and professionalism.

Qualifications

• Excellent guest-facing communication and friendly demeanor.
• Ability to stay calm and organized during busy periods.
• Collaborative team player who supports colleagues across departments.
• Strong customer service focus with attention to detail and guest satisfaction.

Responsibilities

• Welcome guests warmly and assist with check-in/check-out.
• Respond to inquiries and guest requests promptly.
• Handle phone and email reservations and manage guest information.
• Support billing, record-keeping and reporting tasks accurately.
• Collaborate with hotel departments to ensure a seamless guest journey.

Skills

Guest-facing communication

Calm under pressure

Team player

Customer service

Job description

LGH Hotels Management Limited is seeking a Front Office Team Member for its Milton Keynes hotel. You will warmly welcome guests, assist with check-in and check-out, and respond to inquiries and reservations to ensure a smooth, enjoyable stay.

You will work closely with hotel colleagues to deliver consistent service, maintain accurate guest records, and support billing and administrative tasks with care and professionalism.