Guest-Focused Front Desk Agent | London Hotel

Axiom Hospitality Limited; Greater London; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Worldwide employee discounts

Hotel discounts across Axiom hotels

28 days holiday increasing to 33

Benefits & rewards portal discounts

Employee Assistance Line

Wagestream access

Annual stayover after 1 year

Training and progression opportunities

Referral bonus £250 per hire

Free meals on shift

Length of service awards

Job summary

Residence Inn by Marriott London Tower Bridge is seeking a Receptionist to join a fast-paced team in London. You will provide courteous, efficient service to guests, greet them warmly, and handle requests both in person and by phone while maintaining the highest standards of service.

The role reports to the Front Office Manager and offers a permanent, full-time position with competitive salary and comprehensive staff benefits. Right to work in the UK is required.

Qualifications

• Receptionist role requires greeting guests in a warm, friendly manner and delivering courteous service.
• Ability to handle guest requests and queries face-to-face or over the phone.

Responsibilities

• Be totally guest focused by delivering excellent customer service.
• Greet guests warmly and act as an ambassador for high service standards.
• Gain experience across front desk areas and uphold company and legal requirements.
• Promote company values and behaviours at all times.

Skills

Guest service

Communication

Teamwork

Job description

Residence Inn by Marriott London Tower Bridge is seeking a Receptionist to join a fast-paced team in London. You will provide courteous, efficient service to guests, greet them warmly, and handle requests both in person and by phone while maintaining the highest standards of service.

The role reports to the Front Office Manager and offers a permanent, full-time position with competitive salary and comprehensive staff benefits. Right to work in the UK is required.