Lux Knightsbridge Front Desk Receptionist

Knightsbridge Hotel - Front of House; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary + service charge

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Flexible scheduling

Training & development

Job summary

Knightsbridge Hotel, part of Firmdale Hotels, invites you to join our front desk team as a Receptionist in London. You will be the face of our luxury hotel, greeting guests, coordinating check-ins/check-outs, and delivering personalised service with warmth and professionalism.

We offer a competitive salary with service charge and a rich benefits package, including health plans, discounted tickets, meals on shift, and ongoing training.

Qualifications

• A positive attitude and a genuine passion for hospitality.
• Exceptional communication and interpersonal skills, with the ability to engage guests and colleagues alike.
• Strong organisational skills and attention to detail, ensuring accuracy and efficiency in all tasks.
• The ability to thrive in a fast-paced environment and work effectively as part of a dynamic team.
• Dedication to providing personalised service and anticipating the needs of our discerning guests.
• Impeccable grooming and presentation.

Responsibilities

• Greeting guests with a genuine smile and providing a warm welcome upon arrival.
• Efficiently managing check-ins and check-outs, ensuring a seamless and pleasant experience for our guests.
• Handling guest inquiries, requests, and reservations with promptness and efficiency.
• Maintaining a tidy and organised reception area, contributing to the overall ambiance of the hotel.
• Collaborating closely with colleagues across departments to deliver exceptional service and exceed guest expectations.
• Demonstrating a keen eye for detail and a passion for creating memorable moments for our guests.
• Upholding the highest standards of presentation and professionalism, reflecting the luxury and sophistication of Knightsbridge Hotel.

Skills

Communication skills

Customer service

Organizational skills

Teamwork

Attention to detail

Grooming & presentation

Job description

Knightsbridge Hotel, part of Firmdale Hotels, invites you to join our front desk team as a Receptionist in London. You will be the face of our luxury hotel, greeting guests, coordinating check-ins/check-outs, and delivering personalised service with warmth and professionalism.

We offer a competitive salary with service charge and a rich benefits package, including health plans, discounted tickets, meals on shift, and ongoing training.