Front Desk Guest Experience Specialist (Full-Time)

The Bloomsbury; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance up to 25 days

Service charge on salary (monthly)

Free meals on duty

Discounts on dining at Doyle Group

Discounted hotel rates

Personal development training

Cycle to work scheme

Life Insurance and Pension

Uniform and dry cleaning provided

Volunteer day per year

Employee Assistance Programme

Staff events and parties

Refer a Friend bonus

Job summary

The Bloomsbury, London is seeking a friendly Hotel Receptionist to welcome guests, manage check‑in and check‑out, and coordinate reservations. You will answer guest enquiries and help resolve issues, contributing to a smooth and positive guest experience at a central London hotel.

This is a full-time role with a 40‑hour week, located in central London. The position offers opportunities for professional development and involvement in a historic, highly regarded property.

Qualifications

• Experience in hotel front desk or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage reservations efficiently.

Responsibilities

• Assist guests during check-in and check-out.
• Manage reservations and guest enquiries.
• Address issues to ensure a smooth stay for guests.
• Maintain a professional and welcoming front desk environment.

Skills

Customer service

Attention to detail

Calm under pressure

Job description

The Bloomsbury, London is seeking a friendly Hotel Receptionist to welcome guests, manage check‑in and check‑out, and coordinate reservations. You will answer guest enquiries and help resolve issues, contributing to a smooth and positive guest experience at a central London hotel.

This is a full-time role with a 40‑hour week, located in central London. The position offers opportunities for professional development and involvement in a historic, highly regarded property.