Guest Experience Specialist - Hotel Front Desk

Axiom Hospitality; Greater London; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Worldwide employee discounts

Hotel discounts

28 days holiday

Discounts across retail & dining

Employee Assistance Line

Wagestream access

Annual stayover after 1 year

Referral bonus

Free meals on shift

Job summary

Residence Inn by Marriott London Kensington is hiring a Receptionist to join our busy front desk team in London. Reporting to the Front Office Manager, you will greet guests warmly, handle enquiries, check in/out guests, and maintain our high standards of service at all times.

This full-time, permanent role includes benefits such as hotel discounts, 28 days holiday, staff meals, wellness support, and career progression opportunities.

Responsibilities

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
• To promote the company values and behaviours at all times.

Job description

Residence Inn by Marriott London Kensington is hiring a Receptionist to join our busy front desk team in London. Reporting to the Front Office Manager, you will greet guests warmly, handle enquiries, check in/out guests, and maintain our high standards of service at all times.

This full-time, permanent role includes benefits such as hotel discounts, 28 days holiday, staff meals, wellness support, and career progression opportunities.