Reception Manager: Lead Front Office & Guest Experience

PPHE Hotel Group; Greater London; Hybrid; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Wellness days

Meal benefits

Wagestream access

Refer a friend

Gym discounts

Cycle to work

Discount hub

Dry cleaning

Staff parties

Job summary

Park Plaza Westminster Bridge in London is seeking an experienced Reception Manager to support the Front Office Manager and lead the reception team in delivering memorable guest experiences. You should have strong Front Office knowledge, be hands-on, and be proficient with Microsoft Office and Opera; previous Duty Manager or Reception Manager experience is preferred.

The role involves maintaining high service standards in a busy hotel and contributing to a positive, welcoming environment for

Qualifications

• Excellent knowledge of Front Office operations.
• Ability to lead and motivate the front office team.
• Proficient with Microsoft Office and Opera PMS.

Responsibilities

• Support the Front Office Manager in all Front Office duties.
• Lead by example to motivate, train and inspire the front office team.
• Ensure guests’ needs are met with a hands-on approach.

Skills

Front Office operations

Team leadership

Microsoft Office

Opera knowledge

Tools

Microsoft Office

Opera PMS

Job description

Park Plaza Westminster Bridge in London is seeking an experienced Reception Manager to support the Front Office Manager and lead the reception team in delivering memorable guest experiences. You should have strong Front Office knowledge, be hands-on, and be proficient with Microsoft Office and Opera; previous Duty Manager or Reception Manager experience is preferred.

The role involves maintaining high service standards in a busy hotel and contributing to a positive, welcoming environment for