Guest-Focused Food & Beverage Assistant

HLG-Food & Beverage; Horley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and cleaned

Employee discounts at Arora Hotels

Food & beverage discounts

Christmas gifts and parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Tastecard

Life assurance

Wage stream

Employee assistance programme

Arora Star recognition

Long service recognition

Job summary

Arora Group is seeking a friendly Food & Beverage Assistant to join our team at the Gatwick area hotels. You will serve food and beverages across outlets, engage warmly with guests, and provide personalised recommendations to enhance every dining moment.

Join a fast-paced hotel environment and contribute to memorable guest experiences. Previous experience in a 4-star hotel is advantageous, and benefits include meals on duty, staff discounts, and ongoing career growth opportunities.

Qualifications

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• Excellent communication skills.
• The ability to remain calm whilst under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Responsibilities

• Serve food and drinks in our assigned Food and Beverage outlets in a friendly and timely manner.
• Taking the time to listen to the needs of our guests and building natural rapport.
• Making knowledgeable suggestions and recommendations on the food and drinks that our guests might enjoy.
• Raising bills and taking payment.
• Clearing and re-setting tables.

Skills

Communication skills

Team player

Professional appearance

Calm under pressure

Fast-paced environment

Job description

Arora Group is seeking a friendly Food & Beverage Assistant to join our team at the Gatwick area hotels. You will serve food and beverages across outlets, engage warmly with guests, and provide personalised recommendations to enhance every dining moment.

Join a fast-paced hotel environment and contribute to memorable guest experiences. Previous experience in a 4-star hotel is advantageous, and benefits include meals on duty, staff discounts, and ongoing career growth opportunities.