Food and Beverage Assistant - HLG-Food & Beverage

Hilton Gatwick - Arora Group; Fernhill; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Dry cleaning

Employee discounts

Christmas gifts & parties

Cycle to work scheme

Job summary

Hilton London Gatwick is seeking a friendly Food and Beverage Assistant to join our busy team. You will serve food and drinks across our outlets, engage guests, and deliver warm, personalised service in a 4-star hotel environment.

You'll be part of a supportive team, with opportunities to develop your skills, enjoy meals on duty, uniform provision, and employee discounts. Prior experience in a similar role is advantageous, and a professional appearance is essential.

Qualifications

• Experience in a similar role within a 4-star hotel is advantageous.
• Strong customer service and communication skills.
• Able to work in a fast-paced environment.

Responsibilities

• Serve food and drinks in our assigned Food and Beverage outlets in a friendly and timely manner.
• Listen to guest needs and build natural rapport.
• Make knowledgeable suggestions and recommendations on food and drinks.
• Raise bills and take payment.
• Clear and reset tables; maintain high service standards.
• Maintain a smart and professional appearance; excellent communication.
• Remain calm under pressure; work well in a busy environment.
• Value teamwork and support colleagues; be proactive.

Skills

Hospitality experience

Customer service

Team player

Attention to detail

Professional appearance

Good communication

Job description

Salary - £ 26,520 Plus TroncHoliday - 28 days holiday, enhanced after 5 years of service. But there's more... Free meals on duty. Uniform offered and dry cleaned. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award. About us... Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences. A bit about what you will do... Food and Beverage Assistants embrace every opportunity to create extra special moments for our guests and provide a personal experience that will be remembered.

• Serve food and drinks in our assigned Food and Beverage outlets in a friendly and timely manner.
• Taking the time to listen to the needs of our guests and building natural rapport.
• Making knowledgeable suggestions and recommendations on the food and drinks that our guests might enjoy.
• Raising bills and taking payment.
• Clearing and re-setting tables.
  Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• Excellent communication skills.
• The ability to remain calm whilst under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.