Guest-First Front Desk Receptionist | Flexible Shifts

Millennium & Copthorne Hotels; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Millennium Hotels UK is seeking a friendly, professional Receptionist for The Chelsea Harbour Hotel to join our Front Office team. You’ll welcome guests, handle check-ins and check-outs, and address guest inquiries with a personalised, guest-focused approach.The role offers flexible shifts, including evenings and weekends, and a salary of up to £27,300 per year. Opera Cloud experience is desirable, and previous hotel front desk experience will help you succeed.

Qualifications

• Previous experience in a hotel reception or front office role.
• Excellent communication and customer service skills.
• Experience with Opera Cloud is desirable.

Responsibilities

• Welcome guests and deliver excellent service at all times.
• Manage check-ins, check-outs and guest inquiries efficiently.
• Handle reservations, billing and administrative tasks accurately.
• Build positive relationships with guests and personalise their experience.
• Resolve guest concerns professionally and effectively.
• Work closely with other departments to ensure a seamless guest journey.

Skills

Customer service

Communication

Front office experience

Tools

Opera Cloud

Job description

Millennium Hotels UK is seeking a friendly, professional Receptionist for The Chelsea Harbour Hotel to join our Front Office team. You’ll welcome guests, handle check-ins and check-outs, and address guest inquiries with a personalised, guest-focused approach.The role offers flexible shifts, including evenings and weekends, and a salary of up to £27,300 per year. Opera Cloud experience is desirable, and previous hotel front desk experience will help you succeed.