Receptionist

Millennium Hotel And Resorts Uk; Greater London; On-site; GBP 21,000 - 29,000; Full time

Job summary

Millennium Hotels UK is seeking a friendly, professional Receptionist to join the Front Office team at The Chelsea Harbour Hotel in London. You will welcome guests, manage check-ins and check-outs, handle reservations and billing, and collaborate with other departments to ensure a seamless guest journey.

We value clear communication, a positive attitude, and the ability to stay calm in a busy environment. Opera Cloud experience is desirable, and flexible shifts including evenings and weekends

Qualifications

• Previous experience in a hotel reception or front office role.
• Excellent communication and customer service skills.
• A positive, professional, and approachable manner.
• Ability to remain calm and organized in a busy environment.

Responsibilities

• Welcome guests and deliver exceptional customer service at all times.
• Manage check-ins, check-outs, and guest enquiries efficiently.
• Handle reservations, billing, and administrative tasks accurately.
• Build positive relationships with guests and personalise their experience.
• Resolve guest concerns professionally and effectively.
• Work closely with other departments to ensure a seamless guest journey.

Skills

Communication

Customer service

Professional demeanor

Organized

Tools

Opera Cloud

Job description

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality, and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to advance your career with apprenticeship and develop your career within our Brands.

We are currently looking for a friendly, professional, and guest-focused Receptionist to join our Front Office team at The Chelsea Harbour Hotel.

Key Information

• Hours: Flexible shifts, including evenings and weekends
• Location: The Chelsea Harbour Hotel, SW10 0XE

What You'll Do

• Welcome guests and deliver exceptional customer service at all times.
• Manage check-ins, check-outs, and guest enquiries efficiently.
• Handle reservations, billing, and administrative tasks accurately.
• Build positive relationships with guests and personalise their experience.
• Resolve guest concerns professionally and effectively.
• Work closely with other departments to ensure a seamless guest journey.

What We're Looking For

• Previous experience in a hotel reception or front office role.
• Excellent communication and customer service skills.
• A positive, professional, and approachable manner.
• Ability to remain calm and organised in a busy environment.
• Experience with Opera Cloud is desirable.
• Flexibility to work a variety of shifts.

“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer”.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.