Front Office Receptionist | Guest Experience & Academy Growth

Millennium Hotels UK/EU - Careers; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Millennium Hotels UK– The Chelsea Harbour Hotel is seeking a friendly receptionist to join our Front Office team. You’ll welcome guests, handle check-ins/outs and guest inquiries, delivering exceptional service in a dynamic environment.

Flexible shifts include evenings and weekends. Opera Cloud experience is desirable; prior hotel reception experience preferred. We foster an inclusive culture and offer opportunities for growth within our brands.

Qualifications

• Previous experience in a hotel reception or front office role.
• Strong communication and customer service skills.
• Positive, professional and approachable demeanor.

Responsibilities

• Welcome guests and deliver exceptional customer service.
• Manage check-ins and check-outs and guest enquiries.
• Handle reservations, billing and administrative tasks.
• Build relationships with guests and personalise their experience.
• Resolve guest concerns professionally.
• Collaborate with other departments for a seamless guest journey.

Skills

Communication skills

Customer service

Guest-focused

Professional demeanor

Tools

Opera Cloud

Job description

Millennium Hotels UK– The Chelsea Harbour Hotel is seeking a friendly receptionist to join our Front Office team. You’ll welcome guests, handle check-ins/outs and guest inquiries, delivering exceptional service in a dynamic environment.

Flexible shifts include evenings and weekends. Opera Cloud experience is desirable; prior hotel reception experience preferred. We foster an inclusive culture and offer opportunities for growth within our brands.