Guest Experience Receptionist | Flexible Shifts

Millennium Hotel And Resorts Uk; Greater London; On-site; GBP 21,000 - 29,000; Full time

Job summary

Millennium Hotels UK is seeking a friendly, professional Receptionist to join the Front Office team at The Chelsea Harbour Hotel in London. You will welcome guests, manage check-ins and check-outs, handle reservations and billing, and collaborate with other departments to ensure a seamless guest journey.

We value clear communication, a positive attitude, and the ability to stay calm in a busy environment. Opera Cloud experience is desirable, and flexible shifts including evenings and weekends

Qualifications

• Previous experience in a hotel reception or front office role.
• Excellent communication and customer service skills.
• A positive, professional, and approachable manner.
• Ability to remain calm and organized in a busy environment.

Responsibilities

• Welcome guests and deliver exceptional customer service at all times.
• Manage check-ins, check-outs, and guest enquiries efficiently.
• Handle reservations, billing, and administrative tasks accurately.
• Build positive relationships with guests and personalise their experience.
• Resolve guest concerns professionally and effectively.
• Work closely with other departments to ensure a seamless guest journey.

Skills

Communication

Customer service

Professional demeanor

Organized

Tools

Opera Cloud

Job description

Millennium Hotels UK is seeking a friendly, professional Receptionist to join the Front Office team at The Chelsea Harbour Hotel in London. You will welcome guests, manage check-ins and check-outs, handle reservations and billing, and collaborate with other departments to ensure a seamless guest journey.

We value clear communication, a positive attitude, and the ability to stay calm in a busy environment. Opera Cloud experience is desirable, and flexible shifts including evenings and weekends