Receptionist

Millennium Hotels UK/EU - Careers; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Millennium Hotels UK– The Chelsea Harbour Hotel is seeking a friendly receptionist to join our Front Office team. You’ll welcome guests, handle check-ins/outs and guest inquiries, delivering exceptional service in a dynamic environment.

Flexible shifts include evenings and weekends. Opera Cloud experience is desirable; prior hotel reception experience preferred. We foster an inclusive culture and offer opportunities for growth within our brands.

Qualifications

• Previous experience in a hotel reception or front office role.
• Strong communication and customer service skills.
• Positive, professional and approachable demeanor.

Responsibilities

• Welcome guests and deliver exceptional customer service.
• Manage check-ins and check-outs and guest enquiries.
• Handle reservations, billing and administrative tasks.
• Build relationships with guests and personalise their experience.
• Resolve guest concerns professionally.
• Collaborate with other departments for a seamless guest journey.

Skills

Communication skills

Customer service

Guest-focused

Professional demeanor

Tools

Opera Cloud

Job description

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality, and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you'll be able to advance your career with apprenticeship and develop your career within our Brands.

We are currently looking for a friendly, professional, and guest-focused Receptionist to join our Front Office team at The Chelsea Harbour Hotel.

Key Information

• Role: Receptionist
• Hours: Flexible shifts, including evenings and weekends
• Salary: upto £27300pa
• Location: The Chelsea Harbour Hotel, SW10 0XE

What You'll Do

• Welcome guests and deliver exceptional customer service at all times
• Manage check-ins, check-outs, and guest enquiries efficiently
• Handle reservations, billing, and administrative tasks accurately
• Build positive relationships with guests and personalise their experience
• Resolve guest concerns professionally and effectively
• Work closely with other departments to ensure a seamless guest journey

What We're Looking For

• Previous experience in a hotel reception or front office role
• Excellent communication and customer service skills
• A positive, professional, and approachable manner
• Ability to remain calm and organised in a busy environment
• Experience with Opera Cloud is desirable
• Flexibility to work a variety of shifts

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.